1.  To order your new water service, please call Utility Services at (562) 570-5700

2.  Pay your applicable fee(s) over the phone.  For applicable fees, see LBWD Rules & Regulations (Appendix A on Pages 77-78)

3.  For all customers, see LBWD Rules & Regulations (Pages 26-28) for Cross-Connection & Backflow Prevention requirements

• If a backflow prevention device is required, submit a design drawing to LBWD’s Engineering Development Service Counter for review and approval

4.  For services combined with a residential fire sprinkler system, submit a copy of your sprinkler plans approved by Long Beach Fire Department (LBFD)

• LBFD address: 3205 Lakewood Blvd., Long Beach, CA 90808, Phone (562) 570-2568

Option 1: Installation by LBWD Employees

• The typical processing and installation time for your service is approximately 4-5 weeks
• You will be contacted by LBWD approximately one (1) week after your Work Order has been issued by Utility Services and asked to mark your desired meter location
• Note that water meters are normally located in the parkway, 18” behind curb face, and away from driveways
• If you have not received a call after one (1) week, please call LBWD’s Operations Service Center at (562) 570-2390 or 570-2389 to follow-up
• LBWD will work with you to confirm your final meter location after field verification
• Once the installation request is scheduled, LBWD will notify you by phone
• As applicable, your new water meter will be locked and kept off after installation until a backflow prevention device inspection by LBWD’s Meter Shop is completed.  Please schedule the inspection by calling LBWD’s Operations Service Center at (562) 570-2389 or 570-2390

Option 2: Installation by Customer Work Force through Developer’s Agreement (under construction)

For any questions related to your service installation request, please contact us at:

Email: Water-ServiceCounter@lbwater.org
Call:     (562) 570-2419