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@LBWater has received reports of individuals impersonating
a vendor contracted by the City.

@LBWater has received reports of individuals impersonating a vendor contracted by the City. The impersonators appear to be selling filtration devices, claiming there is an issue with water quality. We are working with appropriate parties and @LBPD to investigate these incidents. Your Long Beach tap water undergoes rigorous testing and meets strict federal and state standards. We are proud to provide our customers with exceptional quality drinking water. We advise residents to always be diligent in vetting City and Non-City workers before allowing them into your home. Some tips: 1 – Never open the door for anyone you are not expecting; Long Beach utilities (@LBWater and @LBEnergyResources) as well as our vendors don’t typically require access to your home, but we will always give you advanced notice before requesting to do so. When in doubt, call 562.570.2300 to verify their validity. 2 – Remain skeptical of anything out of the ordinary; in some instances, it seems the impersonator is traveling using a hoverboard; we will arrive in a marked vehicle or on foot and will always present a photo ID. 3 – Report suspicious activity by calling Police Dispatch at 562.435.6711 or 9-1-1 for emergencies.

Long Beach Water Department
1800 East Wardlow Road
Long Beach, CA 90807
Administration Building
Hours: Monday – Friday
8:00 AM to 4:30 PM

Water Department offices and the Utility Call Center will be closed or unavailable starting Friday, October 2 and every other Friday thereafter until the furlough period ends on September 30, 2021.  For emergencies, call Water/Sewer Dispatch at 562.570.2390, open 24/7, including furlough Fridays.  To see a schedule of impacted service days, visit We appreciate your patience and understanding.

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(562) 570-2455
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For Media/Public Affairs Inquiries:

Kaylee Weatherly, APR

Public Information Officer
For Water Board Inquiries:

Sandy Fox

Executive Assistant to the Board of Water Commissioners
For General Manager Inquiries:

Lisa Squires

Executive Assistant to the General Manager
For Water Quality Inquiries:

Cynthia Andrews-Tate

Laboratory Services Manager

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Utility Billing And High Water Bill Investigations

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(562) 570-5700

Billing Questions:
(562) 570-5700

High Water Bill Investigation:
(562) 570-2412

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