Customer Services

FOR WATER AND SEWER EMERGENCIES

PLEASE CONTACT (562) 570-2390.
We are available 24/7, 365 days per year.

Examples of a water or sewer emergency:

  • Water: Broken pipe inside or outside of the property, broken fire hydrant, water coming up in the street, no water to property that is not due to non-payment, any/all types of water breaks or leaks where the water is flowing more than normal.
  • Sewer: If or when you are experiencing a sewer stoppage on the property or when you witness sewage flowing in the street area.

Property valve:

Most homes or properties have what’s called a property valve that controls the water flow from the water meter into the property. The property valve is located outside of your home or business in the front, on the side, or sometimes in the back of the property. This will be at the water spigot where you would typically hook up a water hose to water outside. The valve will either be a round wheel gate valve or a handle that can be pushed up or down. If it’s a wheel valve, turn the valve all the way to the right side until it stops. If it’s a handle, turn it the opposite side of where it was to stop the flow from the meter. Note: this will shut off the water flow to your home or business. To turn water flow back on, turn the wheel valve or handle the opposite direction.

Water meter:

Do not tamper with the water meter itself. Tampering with the meter may result in the homeowner or property owner incurring charges for any damage to the water meter.

No hot water:

Long Beach Water only delivers cold water to your home or business. It is either gas or electricity that is used to heat up the water.

High water bill concerns:

If you are experiencing a higher water bill than usual, we will provide you with a free high water bill investigation. Please contact (562) 570-2412, Mon-Fri, 7 a.m. – 3 p.m. and leave a message with your address and account number.

Water Efficiency Calculator:

Want to see what a water efficient estimate of your water bill can be each month? Use our calculator to learn more.

Billing and Water Service Questions

The City of Long Beach Commercial Services Bureau is responsible for overseeing the City’s utility billing services.
Start/stop or transfer water service, please contact (562) 570-5700 or FM.UtilityBilling@longbeach.gov

City’s Utility-users’ Tax Exemption

Customers that meet certain qualifications and income requirements may be eligible for a utility assistance. For those customers who qualify for the City’s utility-users’ tax exemption and are on record with the City of Long Beach Treasurer, there is no charge for each of the first six billing units of water consumption, in addition to an approximate $5.00 monthly service charge credit.  For more on Utility Assistance click here.

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Water & Sewer System Design Guidelines