Q: How do I schedule an in-person high water bill investigation?
A: To schedule a high water bill investigation, please call: (562) 570-5700 for residential/individually metered accounts or (562)570-2412 for all other accounts, including commercial accounts.
Q: How long do I have to apply for a high water bill adjustment?
A: Customers have 45 days from the “billing date” of the affected bill in order to submit an application. The leak must be repaired or corrected, and proof of repair work must be presented before an application can be processed.
Q: How much of an adjustment can I receive?
A: The bill adjustment will be determined by LBWD, based on last year’s usage or comparable usage.
Q: What do you mean only hidden or underground leaks qualify for an adjustment?
A: The leak cannot have occurred due to the property owner’s neglect of the water system. The bill credit will not apply to water loss for leaks that are reasonably detectable by the property owner or occupant. The leak must have been caused by malfunctioning equipment, failed water pipes or some other repairable plumbing issue that was not visible or noticeable through regular required maintenance. Toilet or faucet leaks do not qualify for water bill adjustments in single family homes.
Q: How will I receive the adjustment?
A: LBWD will provide a bill credit to the customer’s account; no cash or check refund payments will be made. If the duration of the leak lasted more than one billing cycle, the usage during two billing cycles may be considered when calculating the amount of the adjustment credit.