Water Bill Program

Water Bill Assistance Program for Customers Impacted by the COVID-19 Pandemic

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Long Beach Community Action Partnership (LBCAP) is partnering with the Long Beach Water Department to provide direct financial assistance to help families currently living in low-income households offset the cost of their water bills accumulated during the COVID-19 pandemic.

Qualified Long Beach Water Department (LBWD) customers may receive:

  • A one-time $200 benefit
  • Paid to LBWD and credited directly to your account
  • Program funding is limited and distributed on a first come first served basis

Who is eligible (must meet all three requirements):

  • Residents with a Long Beach water bill in their name AND
  • Households meeting income eligibility requirements (View 2021 Federal Poverty Guidelines),  AND
  • Households negatively impacted by COVID-19

How to apply:

You may download application documents below, or call 562-216-4614 to receive them by mail.

  1. Call 1-562-216-4614 for an eligibility screening or to make an appointment for assistance with the application. If you are unable to reach a staff member for scheduling, please leave a voicemail including your name, phone number and reason for calling.
  2. Complete a Program Application
  3. Complete an Intake Form
  4. Gather the following documents and bring them to your appointment or have them available for your screening:
    1. A current Long Beach utility bill with current water charges
    2. Copies of all household income for the past 30 days for all adults 18 years or older
      1. Signed affidavits from all household members age 18 or older who do not have any source of income
    3. A copy of your valid California driver’s license or other valid California picture ID
  5. Complete COVID-19 Impact Statement
    1. Provide all applicable supporting documentation requested
  6. Attend your scheduled processing appointment – in total, this appointment may take up to one hour


Mail in all documents to:

Long Beach Community Action Partnership
117 W Victoria St
Long Beach, CA 90805

You will be notified of your qualification from Long Beach Community Action Partnership (if mailed, may take up to 2 – 3 weeks to receive and process), and your one-time benefit will be applied directly to your water bill account.

Important Program Information:

  • Program funding is limited and distributed on a first come, first served basis
  • The credit will cover water charges only; any gas, sewer or refuse charges are your responsibility
  • It may take up to 30 days for the credit to be applied to your account. During that time, you may continue to receive correspondences from the utility company. It is your responsibility to contact the utility company directly if you have concerns regarding your account status by calling 562.570.5700.
  • If you do not have all required documents at the time your application is received, we cannot process your application.
  • Throughout the application process, you may receive phone, email or mail correspondence from Long Beach Utilities (Water Department) or the Long Beach Community Action Partnership. You will not receive correspondence from outside or third-party organizations besides these two. Please be mindful of potential outside scams who might reach out to you asking for personal, confidential information.

Program specifics:

LBCAP is taking steps to help Long Beach residents experiencing financial hardship due to the COVID-19 outbreak. The Community Economic Relief & Reinvestment Alliance (CERRA) was created to strategically implement safety net services to support the most vulnerable and impacted in our community.

The funding for this program is provided through Long Beach Community Action Partnerships’ Community Services Block Grant (CSBG) for Coronavirus Aid, Relief, and Economic Security (CARES) Act. As per Proposition 218 California State law, no water rate payer dollars are contributing to this financial assistance program.

About LBCAP:

Long Beach Community Action Partnership (LBCAP) was founded in 1979 as a 501(c)(3) nonprofit community benefit organization. LBCAP is one of 1,100 community action agencies in the United States, established under the Federal Economic Opportunity Act of 1964 to fight America’s War on Poverty.  The mission of LBCAP is to provide dynamic pathways to self-sustainability for low-income individuals and families through a wide variety of free services to residents of Long Beach living in low-income households who have experienced educational, social, or economic barriers to self-sustainability.

You may qualify for more LBCAP services:

  • Gas or electric bill assistance through LIHEAP
  • Basic home weatherization services
  • Education Internships for youth and young adults
  • Federal and state tax return preparation for individuals and families

For questions about the program, please contact:

Long Beach Community Action Partnership
117 W Victoria St
Long Beach, CA 90805

Phone: (562) 216-4600


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